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Our Commitment
We believe in fair communication and reasonable solutions for both client and team. This policy outlines exactly when and how refunds are handled — no hidden clauses, no surprises.
1 Eligibility for Refund
A. Before Project Starts
If you cancel before work begins, you are eligible for a 100% refund
B. After First Draft
If the first draft is delivered and you are not satisfied, a partial refund (40%–50%) may be provided based on the work completed at that stage.
C. If WebInstant Fails to Deliver
You are eligible for a full refund if:
- Project is not started within the agreed timeline
- Initial draft is not delivered within the promised timeframe (excluding client-caused delays)
2 Non-Refundable Situations
Refunds will not be provided in the following circumstances:
Project Progress Completed
- Design is approved and development has started
- Website is partially or fully delivered
- Client delays due to missing content (text, images, access)
- Client decides to cancel after work has progressed
Third-Party Costs
- Hosting/domain purchases
- Paid plugins, tools, or assets already procured
Third-party costs are non-refundable regardless of project status.
3 Custom & Business Projects
For complex projects (business, e-commerce, custom websites):
- No refunds once development has started
- Partial refund only possible before first draft delivery
4 Refund Processing Time
India — UPI / Bank Transfer
3–7 business days after approval
International Payments
5–14 business days after approval
5 How to Request a Refund
Send an email to us with the following details:
To: thewebinstant@gmail.com
Subject: Refund Request – [Project Name]
Body must include:
- Full Name
- Project Details / Order Info
- Date of Purchase
- Reason for Refund
- Supporting details (if any)
Response Time: We respond within 48 business hours.
6 Fair Use Policy
WebInstant reserves the right to deny refund requests in cases of:
- Service Misuse — misuse or abuse of our services
- Excessive Revisions — unreasonable or excessive revision requests
- Work Usage — use of delivered work before the refund request
7 Agreement
By purchasing any WebInstant service, you confirm that you have read, understood, and agreed to this Refund Policy in its entirety.
Need Help?
Have questions about our refund policy? We're here to help you — reach out any time.
Last Updated: 1 July 2025